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Here at Petventure we value our customers and we want your experience with us to be a pleasant one hence why we have wanted to make our returns policy simple and fair.
Before continuing on we highly recommended you head over to our Frequently asked questions back page as your questions may have already been answered.
Returns Terms & Conditions
We accept returns for up to 30 days from purchase, providing it is unopened and in original condition (including packaging). For these purchases you can return your order for exchange or store credit.
At Petventure a customer service representative must be contacted before returning goods. We can only offer refunds when we have arranged pickup and return through our courier service.
You can return your order for a refund if the item is faulty, not fit for the intended purpose or not as pictured on the website. Items returned after 30 days may not qualify for a refund, or may incur an extra restocking fee.
The customer is responsible for the cost of an item's return, unless there was an error on our behalf. Due to the nature of couriers, it may cost more to send an item back to us than us shipping it out to you.
if you require further information about our refunds policy Please feel free to email us we operate 7 days a week Petventure2022@gmail.com
Damaged Or Faulty Items
If you received a damaged shipment or product, please email photos of the damaged item to Petventure2022@gmail.com include your invoice number and name, and we will work with you to resolve the issue.